Information

Thursday, April 18, 2019: For maintenance reasons, our site will be inaccessible between 9am and 10am. We apologize for the inconvenience.

Attention

Sunday April 14: Because of the Paris Marathon, the following stops are likely to be very disrupted:

Gare de Lyon: from 7: 00 am to 3:00 pm
Eiffel Tower and Trocadero: 8:00 am to 4:00 pm

Please refer to the Gare Montparnasse stop (for lines 1 and 4) and the Porte Maillot stop for CDG airport (line 2) Feel free to consult our "network status" section for traffic information.

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By e-mail

Want to share your questions, suggestions or complaints?

Using the following contact form

By telephone

CUSTOMER RELATIONS DEPARTMENT
+33 1 64 02 50 14

(Monday to Friday, from 9 AM to 5 PM)

By mail

Aérolis - Le Bus Direct - Service Relations Clientèle Lieu-dit La Maladrerie - rue de Paris - 77990 Le Mesnil Amelot

Please join to your mail the original ticket and other supporting documents allowing the process of the request.

Frequently Asked Questions

Read answers to the most frequently asked questions:routes, schedules, fares…

Voir la FAQ