General Terms Of Carriage

ENTRY

• It is recommended that passengers arrive 5-10 minutes before the bus is due to arrive.
• Passengers should board the bus in the order in which they arrived at the bus stop, and only via the front door.
• All passengers must present a valid travel ticket or buy one on board. Travel tickets must correspond to the journey being made. Passengers will not be permitted on board without a valid ticket.
• E-tickets must be printed or downloaded in PDF form to a smartphone or tablet. Screenshots will not be accepted.
• Tickets should be kept safe until the end of the journey. Conductors may ask to see tickets at any time and failure to provide a valid ticket will lead to a penalty fine being issued.
• The Navigo Pass is not valid for travel on our lines.
• Journeys within the city of Paris and between the airport terminals are not permitted.

VALID TRAVEL TICKETS AND VALIDITY OF PRICES :

• Purchase on-board : by bank card (CB, Visa, American Express, MasterCard, JCB). Tickets purchased on-board are subject to an additional €1 fee. Cash is not accepted on board.
• Ticket purchases at ticket machines : by bank card (CB, Visa, MasterCard)
• Ticket purchases at sales desks (Terminal 2E/2F and Montparnasse): by bank card (CB, Visa, American Express, MasterCard, JCB)
• Ticket purchases from a partner : varies depending on the partner, by bank card (CB, Visa, American Express, MasterCard) and cash in euro (list of our partner available on our website).
• Online ticket purchases from www.lebusdirect.com: by bank card (CB, Visa, American Express, MasterCard)
• Flying Blue Gold, Club 2000 and Platinum cards: offer free access, only on line 3 and upon presentation of a valid, “physical” card (cards are individual and nominative).
• Staff of Air France and its subsidiary airlines, and their beneficiaries: must comply with Air France’s on-board admission procedure.
• Air France customers : with connections to DOM TOM flights, must present the travel ticket provided by Air France.
• Prices are set in line with prevailing economic conditions. The transporter reserves the right to change its prices at any time.
• Tickets cannot be exchanged or refunded, and the transporter cannot be held liable for any changes made to operating hours, travel delays, late arrivals or departures, or cancellations of other transport methods.

SAFETY :

• Passengers may board and alight from the bus only at stops authorized by the IDFM ( the Ile-de-France public transport authority).
• Customers are responsible for their own safety. They should be seated and must fasten their seatbelts. Failing this, they may be required to pay a fine in case of any checking by law enforcement forces. The transport operator does not take any responsibility in the event of non-compliance with the seat-belt fastening rule.
• It is strictly forbidden to take off the seat belt and/or stand up during the journey.
• It is strictly forbidden to talk to or distract the driver during the entire journey.

PRIORITY BOARDING :

• Priority is given on coaches and at bus stops to those with reduced mobility: passengers carrying a disability card, visually impaired passengers, passengers with disabilities who do not have a disability card, pregnant passengers, passengers accompanying young children and elderly passengers.
• Seats at the front of the bus are reserved for these passengers.

LARGE AND CUMBERSOME ITEMS :

• Oversized items (windsurfing board, surf board, skis, bicycles, etc.) are allowed in the hold, subject to availability of room, at the customer’s risk. The transport operator does not take any responsibility for any loss, damage or theft.

LOST PROPERTY :

• Customers are wholly responsible for any personal effects that they take on board the bus.
• All items found on the bus or at bus stops must be reported to the driver. As part of the Vigipirate plan, any item left unattended will be reported to the police and may be destroyed on site.

DELAYS :

• The transport operator cannot be held liable for delays due to obstruction related to traffic (traffic jam, non-fault accident, etc.), public demonstrations, weather conditions or due to an event of force majeure. Our frequencies, schedules and travel times are given only for the purpose of indication and can be changed without prior notification.

BABIES :

• The transport operator does not provide car seats. You are advised to carry a car seat with you. Failing this, the transport operator cannot be held liable in the event of any incident.

PROHIBITED BEHAVIOUR :

• In the bus it is prohibited to: smoke; board in a state of intoxication or uncleanliness; soil or damage equipment; spit in the vehicle; board or alight from the bus anywhere other than at designated stops; inconvenience other passengers and/or the driver; operate or obstruct the door closing/opening system; carry flammable, dangerous or illegal substances; sell; beg; distribute leaflets or posters without permission; take food and/or drink on-board.
• Use of mobile phones or any other noisy equipment must be restricted to avoid inconveniencing other customers.
• Passengers are responsible for any damage they cause to the vehicle or other passengers.

LUGGAGE :

• The transporter is responsible for baggage placed in the baggage compartment. All items placed in the baggage compartment must be labelled with the customer’s name, a phone number at which the customer can be reached and a valid postal or email address.
• It is highly recommended that valuable items are not placed in the baggage compartment. In any event, the company cannot be held liable for the theft of valuable items placed in the baggage compartment (mobile phones, computers, tablets, jewellery, money, etc.).
• The transporter reserves the right to refuse transport of baggage that is excessively large or heavy, as well as the transport of any baggage deemed a risk to transport safety.
• Theft of baggage in baggage compartment: Compensation is limited, in all events, to €500 per unit of baggage, subject to presentation of the following supporting documents: original receipt of purchase for the lost baggage, original receipts of purchase for the contents of the lost baggage, original travel ticket for the day of the incident, and a theft report made to the relevant police services.
• Unusable damaged baggage: Compensation is limited, in all events, to €60 per unit of baggage, subject to presentation of the following supporting documents: original receipt of purchase for the damaged baggage, a photo of the damaged baggage clearing showing the damage, a repair estimate provided by a leather goods merchant, and the original travel ticket for the day of the incident.
• Baggage taken in error: Customers are responsible for any baggage mistakenly taken from the bus. The customer in question is wholly responsible for any costs incurred by this mistake.
• In the three cases mentioned above, the customer must inform the driver or baggage handler immediately and must confirm the incident in writing in a registered, signed-for letter sent to the Customer Services department, accompanied by all supporting documents, within 15 days of the incident occurring. If no complaints are made within the time limits stipulated, any action against the transporter will be inadmissible.

SERVICE :

• Except for persons with priority access (refer to above paragraph), there are no reserved seats on-board.
• Passengers may board and alight from the bus only at stops authorized by the IDFM ( the Ile-de-France public transport authority).
• Trips in the inner Paris area and between the air terminals at the airports are not authorised.

COMPLAINTS :

• All complaints (not related to baggage) must be made in writing to the Customer Service Department within two weeks of the incident and be accompanied by the original travel ticket and any supporting documents required for processing the complaint. If no complaints are made within the time limits stipulated, any action against the transporter will be inadmissible.

ACCIDENT ON BOARD :

• Any accident on board should be immediately reported to the driver for the transport operator to be informed of the same.
• Intervention by fire-fighters is mandatory in case of bodily injury.

ANIMALS :

• Small (less than 5 kg) and harmless domestic animals are allowed on board provided that they are carried in a closed basket placed on the customer’s lap.
• Dangerous animals, including dogs of 1st and 2nd category, are not allowed on board.
• Guide dogs for blind passengers are allowed on board. It should be ensured that the animals do not disturb the other customers and/or create a nuisance and/or dirty the coach in any way whatsoever.
• The animal is the sole responsibility of the customer.

GENERAL CONDITIONS OF CARRIAGE